Statutory Compliance

Managing regulatory risk through strict adherence ...

Australian Repossessions Services (ARS) ensures absolute compliance with the National Credit Code (NCC), National Consumer Credit Protection Act (NCCP) and ACCC/ASIC Debt Collection Guideline (Guidelines) through thorough and regular training of staff/agents, combined with internal management systems to accurately identify, measure and facilitate compliance with all relevant laws, regulations and prescribed procedures.

ARS have employed the services of a Legal and Compliance consulting firm to further enhance compliance understanding and interpretation. Over the years the above codes and guidelines have gone through significant change and focus, forcing the industry to pay close attention and change practises accordingly. Teaming together, with both Clients and Compliance consultants, ARS have been able to clearly document its Operational Framework, including work instructions to complement Training of Sub-Agents and the day to day running of the Business.

ARS can provide peace of mind for their Clients when dealing with the complexities of Trespass laws of Consumer and Commercial loans alike, Customer contact guidelines and Privacy of Customer and Client information.

We want you to be rest assured...

Our training is managed through Safetrac, an online regulatory compliance service, developed and maintained by MinterEllison Lawyers.  Staff, management and contractors are required to undertake the courses most relevant to their roles and the knowledge they need to perform them.  Courses are in three main categories – debt collection regulatory environment, workplace health and safety and Privacy, including:

  • Code of Conduct
  • ACCC/ASIC Debt Collection Guideline
  • National Consumer Credit Protection - Process Serving and Repossession
  • Debt Collection
  • Privacy - Process Serving and Repossession
  • Privacy Act - 2014
  • Australian Privacy Principles (APP1 - APP8)
  • Australian Privacy Principles (APP9 - APP13
  • Work Health and Safety for Employees and Managers - Process Serving and Repossession
  • Work Health & Safety - Process Serving and Repossession
  • Work Health & Safety – Managers
  • Anti-Bullying and Harassment

We monitor our regulatory environment for changes that require updated training, which is managed through on the job training delivered through personal discussions, staff meetings, contractor bulletins and client instruction changes.

Our training register, and the Safetrac system, details the training requirements for each staff member and contractor and completion records.
Safetrac
Document Repository

Our Data Security

Our online IT systems are hosted by VentraIP at NEXTDC data centre in Sydney, Australia. NEXTDC data centre infrastructure is designed to a minimum of UTI Tier III standard, which means N+1 redundancy on all critical systems. This translates to extremely high levels of service availability. 

The physical security includes a multi-layered access system. There’s individual authentication using combined biometric fingerprint technology and ID access cards (IDACs), as well as an extensive CCTV network and 24/7 onsite security staff. 

In addition to physical security of the data centre, our server is also protected Corero DDoS mitigation devices, ModSecurity Web Application Firewall (WAF) and an additional proprietory WAF at application level.


All data transmission to/from Australian Repossession Services web server is via encrypted https connection. Sectigo protects our system from intrusion and cyber attack.  Sectigo is a leading provider of digital identity solutions, including SSL / TLS certificates, DevOps, IoT, and enterprise-grade PKI (Public Key Infrastructure) management, as well as multi-layered web security. It is also the world's largest.

Our Sectigo SSL Certificate is an annually renewed Extended Validation Certificate, providing the highest security form of SSL Certificate available, inclusive of a $1.75mil website identity assurance warranty. Our EV SSL Certificate is able to be tested HERE (A+ result)

ISO 9001:2015 CertfiedAustralian Repossession Services is ISO 9001:2015 Certified.
ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Maintaining the standard demonstrates our ability to consistently provide products and services that meet customer and regulatory requirements and our committment to continuous improvement.